Client agreement *for remote support*
I agree to pay Benchtech to repair, analyze and troubleshoot my computer hardware at a rate of $90 per hour. Minimum charge is $25.00. Time will be billed to the nearest ¼ hour.
You acknowledge that a pre-authorization of $115.00 will be held on your credit card in our booking process until the call has been completed.
Although Benchtech will endeavor to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay Benchtech for troubleshooting time as necessary.
If Benchtech is requested to conduct further research on a specific issue, Client will not be billed for research time offsite, but will be billed for research time while at Client’s site.
Benchtech reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately. Client also agrees to pay for all hardware/licenses necessary to repair or protect their computer.
I also certify that I will indemnify and hold harmless Benchtech for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although Benchtech will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.
If I require training in backup methods and procedures, Benchtech will provide that training to me at an additional rate of $75 per hour.
I further agree to indemnify and hold harmless Benchtech for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.